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Error

I didn't get a chance to stay because they said they couldn't find my reservation.

When i was there , I request a room on a first floor and i have it , thank you very much.

Had to buy new sheets for both rooms. Had to buy new pillows. The rooms weren’t clean as I expected. Not to much to do. I wish I done a little more googling. Staff were barely around. Told them several times we needed to get more toilet paper , towels, an at least another shampoo bottle. We got two towels and two toilet papers ( one for each room ) we got two rooms for 5 adults and one 12 yr old. I will not be back.

There was no check in what so ever. The property management did not have my reservation and were super incredibly rude. No need at all for such treatment. with a simple explanation on what or what happened should have been enough. Especially when it was paid in advance. Not to include that the address was sketchy at best, and the place look really bad and poorly kept. as of now I'm trying to get a refund from Expedia since the satay never happened due to what I mention on this review.

The room was supposed to be done at 3:00 pm they didn’t have it finished until 11:00 pm that night. We were hoping to get to rest and clean up before the event we went to, but didn’t get to. They were bed bugs and so, we ended up having to ask if we could move and he said we couldn’t move and accused us of bringing the bed bugs in. He went and got the bed we were sleeping in out of storage and it was an old nasty bed. My mom got ate up so bad by bed bugs before we knew they were in the bed that she had to go to the doctor and get meds. We had ask for a refund and our deposit back he cussed us and yelled at us and accused us of destroying his room, so we had to get the cops to come over and the cops said that they have has several bad experiences with this motel too and they helped us get our deposit back, but we haven’t got our money back on the room yet and didn’t even get to use the motel we had to leave at 1:30 in the morning because of the bugs. This motel should not even be open I

The check in process was torture - they do everything manual and it takes 20+ minutes. No smoking room, yeah right. Cig smoke throughout the room and smoke burns on the flimsy bed coverings. TV didn't work. Would honestly have been better sleeping in my car.

OYO Hotel Cleveland, TN (Cleveland, USA)

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